TERMS AND CONDITIONS

TERMS AND CONDITIONS OF BUSINESS

Rank Lab – Digital Marketing and Other Services

Školska 9, 32227 Borovo, Republic of Croatia
OIB: 17295108550
Email: hello@ranklab.eu
Phone: +385 97 705 34 49

These Terms and Conditions of Business (hereinafter: the “Terms”) apply to all services provided by Rank Lab – Digital Marketing and Other Services (hereinafter: the “Service Provider”) to clients (hereinafter: the “Client”). By accepting an offer, signing a contract, submitting an order, or making a payment, the Client is deemed to have read, understood, and accepted these Terms in their entirety.

Article 1. (Subject and Definitions)

These Terms govern the rights and obligations of the Service Provider and the Client regarding the provision of local SEO optimization, digital marketing, and related consulting services. Local SEO optimization includes activities aimed at improving the Client’s visibility in local online searches and business listings.

Article 2. (Description of Services)

The Service Provider provides services that may include, but are not limited to:

Website, business profile, and competitor analysis
Website optimization (technical and content-related)
Management and optimization of business profiles on Google Business Profile, Apple Maps, and Bing Places
Building local signals, citations, and enhancing online reputation
Tracking positions, traffic, calls, and other measurable results
Reporting and consulting

The specific scope of services is defined in the selected package, offer, or contract.

Article 3. (Collaboration Model and Subscription Duration)

Services are provided as part of a monthly subscription model. The minimum subscription period is three (3) months. After the minimum period, the subscription automatically renews on a month-to-month basis until either party terminates the collaboration in accordance with Article 12.

Article 4. (Payment Terms)

Services are billed in advance for each calendar month of service. The payment due date is 7 days from the invoice date, unless otherwise agreed. In case of late payment, the Service Provider reserves the right to suspend services until all outstanding obligations are settled and to charge statutory default interest.

Article 5. (Changes to Service Scope)

Services are provided within the scope defined by the selected package. Any additional actions outside the agreed monthly scope are considered extra services and are billed separately according to the current price list or a special offer.

Examples of additional services:

Creation of additional content (texts, posts, graphics)
Development of a new website
Advertising campaigns (Google Ads, Meta Ads, TikTok Ads)
Complex technical interventions

Article 6. (Reporting and Communication)

The Service Provider provides the Client with a monthly report on performance and progress. Communication is primarily conducted via email or video consultation.

Article 7. (Maintenance)

SEO subscription does not include technical maintenance of the website, server, or system, unless specifically agreed as an additional service.
The Service Provider is not liable for outages, failures, viruses, hosting issues, plugin updates, or damages caused by third parties or the Client.
If maintenance is agreed, it is billed monthly according to a separate price list.

Article 8. (Warranty and Results Disclaimer)

Due to the nature of SEO and factors dependent on third parties (search engine algorithms, competition, the state of the website prior to engagement), the Service Provider does not guarantee specific rankings, traffic volumes, call numbers, or revenue within a set period.
The Service Provider commits to professional, transparent work in accordance with best industry practices.

Article 9. (Complaints and Claims)

The Client may submit complaints in writing via email to hello@ranklab.eu. The Service Provider will respond within 7 working days of receipt. Both parties will attempt to resolve any misunderstandings amicably.

Article 10. (Liability)

The Service Provider shall not be held liable for damages resulting from:

Delays caused by third parties
Changes in search engine algorithms
Technical issues with the Client’s website
Materials, data, or content provided by the Client

Article 11. (Confidentiality)

Both parties must treat all exchanged data and documents as confidential and may not disclose them to third parties without prior written consent.

Article 12. (Termination of Cooperation)

After the minimum subscription period, the collaboration may be terminated by written notice via email, with a 30-day notice period before the start of the next billing cycle. Payments for an ongoing billing period are non-refundable.

Article 13. (Amendments to the Terms)

The Service Provider reserves the right to amend these Terms at any time. Amendments become effective on the date of publication on the website.

Article 14. (Dispute Resolution and Governing Law)

All disputes shall be resolved by the competent court according to the seat of the Service Provider.
The applicable law is the law of the Republic of Croatia.

TERMS AND CONDITIONS